as yall know, i've been waiting to hear from my insurance company to tell me if i am covered to have my reduction surgery or not. i didn't trust them to just come forth with the information so i took it upon myself to keep track of the insurance company's progress. here's a timeline for ya...
Mid March: Lauren goes to the surgeon for the first time, has an exam. he says that she is a good candidate and tells her and her mom the next steps in getting the surgery.
End of March: all information is sent to Cigna (insurance company)
Mid to End of April: Lauren calls Cigna for the first time and asks if she is covered. the lady on the phone says that they JUSTTT received the information and it will take 40 days. okey dokey
:::Lauren waits 40 days:::
May: Lauren begins calling Cigna again... they say they are reviewing the case... and it could take another 15 days. lauren tells the lady that this is RIDICULOUS.
End of May: Lauren goes to NC. when she comes back, she calls again. they tell her that its still in review. lauren tells the bitch to put some urgency on the case cuz a bitch has no time to waste. the lady says okay.
Yesterday: Lauren calls (completely ready to go off if they tell her some more bullshit) Cigna. here is the dialogue
Lauren: hi, i'm calling about coverage for a breast reduction surgery
Operator Lady: okaaay, well let me look it up. can i put you on hold?
Lauren: sure why not.
:::corny ass music:::
O.L.: hello?
Lauren: hi
O.L.: Well it says here that the case is in review
Lauren: yes, well i am completely aware of that. you guys have had the case in your possession for WELL over the quoted time that you gave me. i need to know how much longer until i find out. i'm going to take your answer to that question very lightly because every time i call, i get the same answer of 30 days and that is just RIDICULOUS.
O.L.: okaaay, well its in the nurse's review phase as of.... June 10th.
Lauren: YESTERDAY?!!!
O.L: well actually, the case was sent to the wrong dept. and it arrived in the right one June 9th and has been in nurse's review since June 10th.
Lauren: okay so how long does it stay in that phase?
O.L.: it takes about 24-48 hours (finally an answer i can deal with)
Lauren: well thank you
O.L: have a nice day
Lauren: yeah, you too
So thats the end of the timeline.. hopefully later today i will have an answer!!! dear lord, its been one heck of a journey. i was so ready to go off on her. whoooo! my sanity is wearing SOO thin!
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